our guarantee

We offer a 30-day guarantee on all of our products. If you’re unhappy with a product for any reason, please feel free to initiate a return by contacting us at hi@mayumiskincare.com

If you have questions or concerns about your order or products you've ordered, feel free to also contact us so we can help address any questions or concerns.

To start a return, you can contact us at hi@mayumigoods.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@mayumigoods.com

damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.